No Refunds & Limited Exceptions ● 

 

General rule: Purchases are non-refundable. We do not refund for change of mind, failure to watch within the Validity Window, device incompatibility, or poor internet connection. 

 

● Technical failure exception: If we determine that you could not access the Film due to a verified platform error on our side, you may be eligible for a refund or account credit. To request a review you must contact us within 48 hours of purchase at info@mobaicinema.com, provide your transaction ID, screenshots, and a description of the issue. We will investigate and notify you within a reasonable time.

 

 If we approve a refund it will be made to the original payment method or issued as site credit, at our discretion. Refund processing may take up to 10 business days. 

 

● Fraudulent activity or chargebacks may result in termination of access and refusal of refunds.